[House Hearing, 114 Congress] [From the U.S. Government Publishing Office] COUNTERING THE VIRTUAL CALIPHATE ======================================================================= HEARING BEFORE THE COMMITTEE ON FOREIGN AFFAIRS HOUSE OF REPRESENTATIVES ONE HUNDRED FOURTEENTH CONGRESS SECOND SESSION __________ JUNE 23, 2016 __________ Serial No. 114-192 __________ Printed for the use of the Committee on Foreign Affairs [GRAPHIC NOT AVAILABLE IN TIFF FORMAT] Available via the World Wide Web: http://www.foreignaffairs.house.gov/ or http://www.gpo.gov/fdsys/ _________ U.S. GOVERNMENT PUBLISHING OFFICE 20-531PDF WASHINGTON : 2016 ________________________________________________________________________________________ For sale by the Superintendent of Documents, U.S. Government Publishing Office, http://bookstore.gpo.gov. For more information, contact the GPO Customer Contact Center, U.S. Government Publishing Office. Phone 202-512-1800, or 866-512-1800 (toll-free). E-mail, [email protected]. COMMITTEE ON FOREIGN AFFAIRS EDWARD R. ROYCE, California, Chairman CHRISTOPHER H. SMITH, New Jersey ELIOT L. ENGEL, New York ILEANA ROS-LEHTINEN, Florida BRAD SHERMAN, California DANA ROHRABACHER, California GREGORY W. MEEKS, New York STEVE CHABOT, Ohio ALBIO SIRES, New Jersey JOE WILSON, South Carolina GERALD E. CONNOLLY, Virginia MICHAEL T. McCAUL, Texas THEODORE E. DEUTCH, Florida TED POE, Texas BRIAN HIGGINS, New York MATT SALMON, Arizona KAREN BASS, California DARRELL E. ISSA, California WILLIAM KEATING, Massachusetts TOM MARINO, Pennsylvania DAVID CICILLINE, Rhode Island JEFF DUNCAN, South Carolina ALAN GRAYSON, Florida MO BROOKS, Alabama AMI BERA, California PAUL COOK, California ALAN S. LOWENTHAL, California RANDY K. WEBER SR., Texas GRACE MENG, New York SCOTT PERRY, Pennsylvania LOIS FRANKEL, Florida RON DeSANTIS, Florida TULSI GABBARD, Hawaii MARK MEADOWS, North Carolina JOAQUIN CASTRO, Texas TED S. YOHO, Florida ROBIN L. KELLY, Illinois CURT CLAWSON, Florida BRENDAN F. BOYLE, Pennsylvania SCOTT DesJARLAIS, Tennessee REID J. RIBBLE, Wisconsin DAVID A. TROTT, Michigan LEE M. ZELDIN, New York DANIEL DONOVAN, New York Amy Porter, Chief of Staff Thomas Sheehy, Staff Director Jason Steinbaum, Democratic Staff Director C O N T E N T S ---------- Page WITNESSES Mr. Seamus Hughes, deputy director, Program on Extremism, Center for Cyber and Homeland Security, George Washington University.. 5 Aaron Lobel, Ph.D., founder and president, America Abroad Media.. 13 Peter Neumann, Ph.D., director, International Centre for the Study of Radicalisation, Department of War Studies, King's College London................................................. 26 LETTERS, STATEMENTS, ETC., SUBMITTED FOR THE HEARING Mr. Seamus Hughes: Prepared statement............................ 7 Aaron Lobel, Ph.D.: Prepared statement........................... 16 Peter Neumann, Ph.D.: Prepared statement......................... 28 APPENDIX Hearing notice................................................... 42 Hearing minutes.................................................. 43 The Honorable Eliot L. Engel, a Representative in Congress from the State of New York: Prepared statement...................... 45 COUNTERING THE VIRTUAL CALIPHATE ---------- THURSDAY, JUNE 23, 2016 House of Representatives, Committee on Foreign Affairs, Washington, DC. The committee met, pursuant to notice, at 10 o'clock a.m., in room 2172 Rayburn House Office Building, Hon. Edward Royce (chairman of the committee) presiding. Chairman Royce. This hearing will come to order and the subject here is combating what we call the virtual caliphate on the Internet. Unfortunately, there is an irony in the effort to combat ISIS recruitment online and that is that the United States, which is the world's leader in technological innovation, is hardly in the game. To protect Americans at home and abroad, this has to change. So great has been the explosion of slick and professional ISIS videos online that, as I indicated, a lot of people are referring to this as the virtual caliphate. Because within seconds, ISIS can reach a global audience using popular social media sites, disseminating hateful propaganda to recruit new fighters and promote its extreme ideology. And more and more, the virtual caliphate is calling on its followers not necessarily to go to Syria or Iraq or Libya now but to take up arms and attack where they are at home. ``The smallest action you do''--in their words--``the smallest action you do in their homeland is better and more enduring to us than what you would if you were with us.'' That is the refrain. That is the message being pounded into would-be jihadists and it is a message that is being pounded into many Americans and we know that terrorists consumed Islamist propaganda over the Internet. The attacks in Brussels, San Bernardino, Orlando, Paris, those are tied to ISIS' online efforts based on the sites visited by those undertaking these terrorist attacks. Indeed, ISIS' online dominance is just as critical to that organization as the large amounts of territory that it controls in Iraq or Syria or Libya or other training bases that they have set up. Unfortunately, the pace of our ``cyber bombs,'' as we sometimes call them--the counter battery work that we do, that we are dropping on ISIS' virtual sanctuary to take out these Web sites--is like our campaign on its physical territory. It is slow and it is inadequate to this task. The State Department's efforts to respond to extremist content online are woefully inadequate. Its Center for Strategic Counter Terrorism Communications was designed to identify and respond to extremist content online. Yet because its communications were ``branded'' with the official State Department's seal, they fell on deaf ears. It is not effective to use the State Department seal when you are doing a counterterrorism narrative. In March, the President issued an Executive order to revamp this effort, renaming it the Global Engagement Center and giving it the mission to lead the government-wide effort to ``diminish the influence of international terrorist organizations,'' as we said. The committee will soon hear from the administration how this effort differs from past failures. But unfortunately, in public diplomacy as we know--and this is pretty widely the view--our public diplomacy efforts on electronic media, on social media have really been pretty much a bust--dysfunctional in the analysis of former State Department personnel who have taken a good long look at this. At a basic level, key questions remain, including the type of message that would be most effective in the face of this virulent ideology. Some suggest that the voices of disaffected former jihadists are particularly potent in deterring future jihadists. These are individuals who quickly discovered that life under ISIS is not the utopia they were promised. Or the voices of former radicals--Ed Husain with his book ``The Jihadist.'' I read that lively account and it is clear that it is having quite an impact with young people, creating a lot of second thoughts about where this ideology is leading. But if this is the message, how should it be delivered? Should the Federal Government produce and disseminate content? Is the Federal bureaucracy equipped for such a fast-moving fight? Does any association with the State Department mean this message is dead on arrival, as we found with the, you know, State Department indicia or the State Department title put out there as part of the narrative? A more effective approach could have the U.S. Government issuing grants to outside groups to carry out this mission. This would have the advantage of allowing the U.S. Government to set the policy, but put those with the technical expertise and credible voice in the driver's seat here in delivering the message. After all, such separation and distance from the U.S. Government have helped our democracy promotion programs through the National Endowment for Democracy work in areas of the globe where official U.S. support just isn't feasible. We also want to make use of emerging technologies that can automatically detect and remove extremist content online. I am aware that the private sector is working quickly to develop these types of programs, and admittedly, all this isn't easy. If it was, we'd be much better positioned going forward. But if we don't come to grips with the virtual caliphate now, this long struggle against Islamist terrorism will extend even longer, with great loss of life. So I now turn to our ranking member, Mr. Brad Sherman from California, for any statement he may have. Mr. Sherman. Thank you, Mr. Chairman. There are events going on the floor yesterday and today. It is not the House at a high point of bipartisanship and order, and we can argue about who's to blame. But when we come into this room, Mr. Chairman, we do see a high point of bipartisanship and order and the credit, clearly, goes to you and the ranking member. The ranking member cannot be here, at least at the beginning of this hearing, and I have an improvised opening statement. I had nothing prepared walking in so let us see whether any of these comments are helpful. First in this issue we face the issue of whether to take down the terrorist message or leave it up and monitor, and I want to say almost always take it down. First, the theory of fast and furious, let them take the guns and we will monitor what happens with the guns did not work then and the idea of let them leave the dangerous site up and let us monitor what happens may not work in the future. But in addition, the terrorists know we are watching and they have decided--and they have been pretty good at this--that putting their message up publically is helpful notwithstanding the fact that we are monitoring it. We ought to take it down. That means we need the coordination and cooperation of the industry. It was just about a year ago that Chairman Royce, Ranking Member Eliot Engel, Ted Poe, and I called upon Twitter to update its terms of service and take the terrorist message off Twitter. Twitter was reluctant a bit at first but in April 2015 Twitter announced changes to their terms of service, added a new language to its stance on abusive behavior and adding the words ``threatening or promoting terrorism'' and they have substantially improved. I should note that since Twitter changed its policies the terrorists have been forced onto other systems. Their tactic now involves direct messaging. I view that as a step forward. We closed off an efficient way to reach many people and now they have to try to use a less efficient system. But we now have to stop these direct messages. We also have to focus on their encrypted chat apps-- Telegram, Surespot, Theema--which seemed to have been created precisely for the market of people who want to evade law enforcement and I wonder why such products exist. Next issue, and one that I have talked in this room an awful lot about, is the need to have people who know the language of the people we are trying to influence and I don't just mean studied Arabic in college. I mean a cultural understanding and an understanding of Islamic theology, Islamic jurisprudence, and Islamic history. Again and again the State Department has testified in this room that they don't have anybody who they have hired specifically because that person has the expertise in those areas whereas they have dozens of experts in arcane European diplomatic law as if the Austro- Hungarian Empire is the greatest concern of American foreign policy. I am not saying that we should be issuing fatwas out of the State Department but we ought to have somebody who has read 1,000 fatwas working in the State Department and someone who knows the difference between what is accepted as a good hadith and what is not. And the reason for this as our target audience is people who think they might want to kill innocent women and children. These are people who start from a very bizarre mindset. They are thinking of becoming terrorists. They don't necessarily see the world the way we do translated into Arabic or translated into another language. These are people for whom evil consists--the word evil may not include killing a Yazidi family or torturing people or throwing gay people off of tall buildings. They may live in a world where they think the Koran says that is what you're supposed to do. We have to have people that can go into that world. Not just the cyber world but the psychological world, and demonstrate to them that this is a perversion of Islam that has been focused by the terrorists. For staffing, we need to look at whether it should be uniform military or civilian or some new status that is in between. And finally, Mr. Chairman, what happens over there comes over here. What happens in Raqqa doesn't stay in Raqqa. An important part of turning back the cyberterrorist threat is to deal with ISIS on the ground and that will require changing and the administration is beginning to change the rules of engagement so that we can hit strategic targets, doing our best to avoid civilian casualties but not with the view that a single civilian casualty--the possibility of one stops any particular attack. The ranking member has a statement prepared for delivery and I request that we make it part of the record. Chairman Royce. Without objection. Mr. Sherman. I yield back. Chairman Royce. Thank you very much. This morning we are pleased to be joined by a distinguished panel. We have Mr. Seamus Hughes. He is the deputy director of the George Washington University Program on Extremism. Mr. Hughes previously served at the National Counter Terrorism Center. We have Dr. Aaron Lobel. He is the founder of America Abroad Media, a nonprofit dedicated to promoting the exchange of ideas to critical thinking and to self-government worldwide. Prior to founding this organization, Dr. Lobel was a research fellow and professor at multiple institutions. Dr. Peter Neumann is professor of security studies at the Department of War Studies at Kings College London. He served as director of the International Centre for the Study of Radicalization since its founding in early 2008. So without objection, the witnesses' full prepared statements will be made part of the record and members will have 5 calendar days to submit statements and questions and any extraneous material for the record. Mr. Hughes, we will start with you. If you could please summarize your remarks in 5 minutes. STATEMENT OF MR. SEAMUS HUGHES, DEPUTY DIRECTOR, PROGRAM ON EXTREMISM, CENTER FOR CYBER AND HOMELAND SECURITY, GEORGE WASHINGTON UNIVERSITY Mr. Hughes. Thank you. Chairman Royce, Ranking Member Sherman, distinguished members of the committee, it is a privilege to be invited to speak here today. There are at least 900 active ISIS investigations in all 50 States. An estimated 250 Americans have attempted to or have travelled to Syria and Iraq to join groups like ISIS. The program in extremism has identified 91 people who have been charged with ISIS-related offenses in the last 2 years. Homegrown terrorism is an apt description, as the overwhelming majority of these individuals are U.S. citizens born and raised here. There is no typical profile of an ISIS recruit. They are old. They are young. They are rich. They are poor. College educated and they are high school dropouts. The United States, with its notable exceptions, does not have extremist organizations providing in-person ideological and logistical support to individuals drawn to the jihadi narrative. As a result, American ISIS sympathizers are forced to find like-minded communities online. ISIS sympathizers use the online environment in a variety of ways. First, of course, they use it to push the propaganda. Second, ISIS recruiters act as spotters to identify and groom would-be recruits. Third, they provide logistical support for would-be recruits. Finally, they encourage Americans to commit attacks here in the homeland. ISIS supporters are very active and persistent online. Despite repeated removal from social media sites for violating terms of service, sympathizers routinely return to these platforms with new accounts. A prime example of that is a recently arrested American woman who operated at least 97 Twitter accounts before her arrest. There is a well-used but decentralized system that provides a level of resiliency to these online social networks. Using Twitter as an example, there is an ISIS shout-out account that announces newly created accounts of previously suspended accounts, allowing a person to essentially build back their network online. However, it is important to note that ISIS network on Twitter has declined substantially since 2014 as a result of sustained suspensions. An overt English language ISIS-support network is nearly gone from Facebook but they still use it occasionally to mount campaigns and for person-to-person communications. The English language ISIS echo chamber is now mostly concentrated on Telegram where they can more easily congregate. ISIS radicalization is by no means limited to social media. In- person relationships still matter a great deal. It is an over simplification to say that Internet radicalization is the main factor driving American ISIS supporters. Rather, in most cases online and offline dynamics complement one another. In 1998, Osama bin Laden faxed his declaration of war to the West. It would rightly be seen as naive to contend that fax machine radicalization was a key driver for al-Qaeda's early recruitment. A similar dynamic plays out 18 years later. The State Department and USAID have released a countering violent extremism strategy. The State Department has also expanded the mission of the Bureau of Counter Terrorism to now include proactive CVE programs. While a step in the right direction, time will tell whether this new focus on preventative programming will result in a tangible shift in resources and personnel. Recently, the State Department also reorganized to address the changing nature of ISIS vis-a-vis the Internet. The newly- formed Global Engagement Center--the GEC--represents a recognition that previous efforts needed to be adjusted. However, the bureaucratic and structural issues that hampered and plagued GEC's predecessor are still present. The GEC may be limited in its online engagement by legal restrictions on collecting personal information. Working with civil rights and civil liberties groups, the committee should consider legislative fixes that allow the GEC some limited exemptions from the Privacy Act requirements. There is also a noticeable push to empower local partners to provide counter messaging. In conversations with these partners, many have expressed a concern that engaging with known or suspected terrorists online may unduly place them under law enforcement suspicion. The administration should consider providing the legal guidance to potential counter messengers, religious leaders around the country so they can make informed decisions on whether and how to engage online. And technology companies have in the past been pushed by Congress and the public to expand and enforce their terms of service. That is right. But the U.S. Government should use its convening authority to bring together civil society partners who want to perform counter messaging but don't understand the technology with social media providers who understand their platform but don't understand the nuances of counter messaging. Thank you for an opportunity to testify. I welcome your questions. [The prepared statement of Mr. Hughes follows:] [GRAPHICS NOT AVAILABLE IN TIFF FORMAT] ---------- Chairman Royce. Thank you, Mr. Hughes. Dr. Lobel. STATEMENT OF AARON LOBEL, PH.D., FOUNDER AND PRESIDENT, AMERICA ABROAD MEDIA Mr. Lobel. Thank you, Chairman Royce, Ranking Member Sherman and distinguished members of the committee for inviting me to testify today, and thank you for your leadership and the example of bipartisanship you set on this committee. It is so critical because in the long run America will only be successful in countering the ideology of Islamic extremism if our policies have bipartisan support. As the founder of America Abroad Media, I have spent almost a decade and a half developing partnerships with major media channels in the greater Middle East. Based on my experience, I would like to summarize my written testimony and underscore two main points today. First, the focus of U.S. strategy should be on enabling, supporting, and amplifying the indigenous voices for progress in the greater Middle East. This approach will yield far better results than trying to manage a counter messaging campaign from Washington. Second, the best way for the U.S. Government to support those in the Middle East who share a vision for positive change is by mobilizing the creative power of America's leading institutions--Hollywood, Silicon Valley, our philanthropy, our NGOs, and our universities--so they can collaborate directly with their counterparts in the region. From my own experience, I can tell you there are many people in the Middle East today pushing for greater progress and pluralism and there is a critical mass of them in the media. The most popular TV channels in the region reach tens of millions of people and have the highest credibility with their audience. Several of these channels are producing programs that seek to promote the values of pluralism and counter extremist narratives. For example, one of our partners is the largest Pan-Arab channel--the largest--the Saudi-owned Middle East Broadcasting Center (MBC). It is currently developing a large scale, 20-plus episode, anti-ISIS drama series based on real stories of young men and women who left their homes to join ISIS only to discover the reality behind their propaganda. Last year, MBC aired a hit anti-ISIS comedy called ``Selfie'' which used the power of satire to expose ISIS hypocrisy. It was the number-one Ramadan show in the Gulf and had an audience exceeding 25 million. Simply put, no U.S. Government channel or program in the Middle East, no matter how well intentioned or well produced, can come close to delivering this kind of reach or impact. Young people in the Arab world today watch all the Hollywood movies and Turkish soap operas. But what they really want are more of these MBC-style shows, original Arabic language drama and comedy that reflects their own cultural storylines and meets the highest international standards. And the creative community there have told me directly they want Hollywood support and guidance in order to develop more shows that meet their audiences' expectations. They are asking for Hollywood writers to help them hone the storytelling and script writing skills that make American shows so successful. They want to learn from Hollywood's experience in order to develop world class Arab television and film. My organization has already begun to help with this effort. I recently returned from a trip to Abu Dhabi with three of Hollywood's best storytellers, the award-winning producers and writers Ben Silverman, Greg Daniels, and Howard Owens. Happy to tell you more about them. They led workshops with Arab TV and film writers and met with more than 100 of their counterparts in the creative community to share ideas for producing world class Arab drama and entertainment. With more collaborations of this kind, we can unleash the creativity of Hollywood to help the Middle East develop a transformative entertainment industry that reaches tens of millions of people--of their people--with stories of hope and aspiration and advances the values we share. In fact, the State Department has already taken some promising initial steps to catalyse greater Hollywood involvement in the Middle East. Last month, under the leadership of Under Secretary Rick Stengel and Assistant Secretary Evan Ryan, the State Department convened a meeting of high-level Hollywood talent, including our partners Ben Silverman and Greg Daniels, to discuss these very issues. In addition to this convening power, catalytic funding from the U.S. Government could also make a tremendous difference. Due to low advertising rates, the entertainment market in the Middle East today is not commercially sustainable. The U.S. Government could play a vitally important role by providing significant funding through grants and contracts that will enable the best creative content to succeed and become commercially sustainable. With high-level attention, our Government can also inspire America's best philanthropic institutions to play a key role. For example, the John Templeton Foundation is already engaged in the Middle East through its well-respected Islam Initiative. Several of our other leading foundations, such as Carnegie Corporation and the MacArthur Foundation, could all join together and have an enormous impact. The vision I am outlining here is not new. In 2002, the Advisory Group on Public Diplomacy for the Arab and Muslim World, chaired by former U.S. Ambassador Ed Djerejian, wrote, ``An attractive, less costly alternative or supplement to U.S. Government broadcasting would be the aggressive development of media programming in partnership with private firms, nonprofit institutions, and government agencies both in the United States and the Arab and Muslim nations.'' This programming can then be distributed through existing channels in the region. In the aftermath of the horrific Orlando attack, our country sorely needs a nationwide effort catalysed by our Government to counter the ideology of extremism. But rather than trying to fight this ideology on our own, we should be empowering and amplifying voices that speak to the Muslim world more authentically and more directly. These voices exist and the media of the Middle East are ready to broadcast them. The United States should reach out to support and catalyse such programming. Thank you for the opportunity to testify before your committee today. [The prepared statement of Mr. Lobel follows:] [GRAPHICS NOT AVAILABLE IN TIFF FORMAT] ---------- Chairman Royce. Thanks, Dr. Lobel. STATEMENT OF PETER NEUMANN, PH.D., DIRECTOR, INTERNATIONAL CENTRE FOR THE STUDY OF RADICALISATION, DEPARTMENT OF WAR STUDIES, KING'S COLLEGE LONDON Mr. Neumann. Thank you, Chairman Royce, Ranking Member Sherman, distinguished members of the committee. I appreciate the opportunity to talk about countering the propaganda of groups like I saw on the Internet. My team and I in London have dedicated the past 4 years to understanding why young Muslims from Western countries are fighting with the jihadist groups in Syria and also why some of them are staying home, becoming inspired by jihadist propaganda, and end up attacking their own countries. Based on this research and based on our accumulated knowledge about these people, some of whom are very dangerous, let me use this opportunity to make a couple of points each on the way that ISIL is using the Internet, how to counter their narrative, and finally what government needs to do to be more effective in this space. Let me start by addressing how ISIL is using the Internet. ISIL has been more successful in exploiting the Internet than any group I have seen in 17 years of researching terrorism. As many have pointed out, the sophistication of some of its products, the range of platforms it uses, the way it segments according to audiences, and how it has succeeded at times in dominating the conversation, all of this is unprecedented. But--and that is my second point--the online ecosystem of ISIL goes beyond the group itself and includes more than just the videos that we are always talking about. What gives ISIL so much punch online are also, for example, individual fighters who facilitate one-on-one conversations. It is also what we call the cheerleaders and fan boys and wannabes--people who aren't actually members of ISIS who are not based on Syria but are essentially freelance supporters often based in the West. They are the ones who are giving the group its online oomph. As far as online is concerned, what we are taking about is not just a group. It is what one of my colleagues, Dr. Nico Prucha, described as a swarm. So how do we counter this swarm? I want to focus on the question of counter narratives. First point, there isn't one counter narrative and there isn't one counter narrator. Just like ISIL is segmenting its message according to audiences, you need to recognize that people are becoming attracted to ISIL for different reasons, have different interests, and are different points along the path of radicalization. Some will indeed listen to a Salafi sheikh. Others are more receptive to a former jihadist and yet others are receptive to a movie star. Credibility, though, ultimately comes from authenticity and that is why the most credible messengers, in my view, are young people who are just like the ones whom ISIL is trying to recruit. We need more of them online. And that brings me to my next point. To counter a swarm, you need a swarm. What's needed is scale. Scale, in my view, is more important than message. Even if we found the perfect message, the perfect messenger--even if we managed to produce the perfect video, it would still be a drop in the ocean. There still wouldn't be enough oomph. This is the Internet. People are exposed to thousands of things every day. To get your message through, you need to be loud, you need volume and you can't be on your own. Rather than getting every single thing right, the emphasis should be on getting stuff out. I want to close with two quick observations on how government can be more effective in this space. First, government alone will never be able to create the volume that is needed. It is not a credible messenger in this space and, worst of all, government is by definition risk averse, which is the opposite of what you need to have--what you need to be online. For that reason, I wholeheartedly support the change of approach that's happened earlier this year--away from government-centered messaging toward empowering and working with partners--industry, NGOs, media companies, grassroots organizations, maybe even philanthropists who, by the way, haven't been doing enough in this space to sponsor hackathons, competitions, training, campaigns or setting up an independent online fund where people can go for small grants and lots of them. Facebook recently set up an organization in Germany called OCCI, the Online Civil Courage Initiative, which has been designed precisely to counter extremist speech online. We need more of that and whatever government can do not to run them but to help them bring about it should do. My final point--we need more data. It is almost an embarrassment. It is an embarrassment for everyone who works and is interested in this area. But we really still do not know what works. The initiatives that have happened have been so small scale and few in number they haven't generated enough data to make meaningful assertions. This must be a priority for industry, for government, for NGOs running programs, and for all of them together. Many thanks. [The prepared statement of Mr. Neumann follows:] [GRAPHICS NOT AVAILABLE IN TIFF FORMAT] ---------- Chairman Royce. Thank you, panel. Thank you very much for your testimony here and Mr. Neumann, thank you for coming a long way for that testimony. So I have a couple of questions just in terms of this radicalization process. How important is religion as a motivating force here? Is this a situation where ISIS recruits are often nonreligious or somewhat religious, moderately so, and then they are converted and indoctrinated through a process on the Internet over the course of recruitment? Or is it more often a case where you have radical young men? I remember talking to one of the French officials after the attack, telling me that 30 percent of their people were French converts, often in prison, that didn't even know Arabic but get converted and sort of the concept here that they were people disposed to violence in the first place, simply susceptible or actively accepting anything that was a rationalization to carry out violence. What are some of the perspectives here? Mr. Hughes. The short answer is it depends. We have seen cases in the U.S. where an individual essentially converts to ISIS, not Islamism, and there is a distinct difference between Islam and Islamism. I think it is important to say that. But when you look at-- we've also had cases of people that are, you know, Hafiz and have grown up in the faith and are steeped into it and then decide to join ISIS. So each case is very different on it. The U.S. context, we've had 91 individuals arrested for ISIS-related activities. Of that data set, 38 percent were converts to the faith, which is a higher percentage than the general population of American Muslims, which are about 23 percent, depending on how the data shakes out. So there is a phenomenon there that is worth looking at. We have seen from our research of the program on extremism a number of individuals who are recent converts to the faith that are reaching out on Twitter and asking questions and ISIS spotters are realizing they are naive and they are answering those questions in a very innocuous way on religion. And over the course of a few weeks they are answering that and then they slowly introduce Islamic ideology into the conversation. So they have already built in there authenticity in these conversations. So there is a dynamic in play there and it also in terms of de-radicalization or disengagement the role of religion depends on the individual. Sometimes it may be, like Peter said, the Salafist imam who's the most useful there but it also may be the soccer coach. It really depends on the individual. Chairman Royce. Well, my other question is, how important is the existence of the caliphate itself as an example, as a sort of a vision to their recruiting efforts? If we were to defeat ISIS on the ground, take out their terrorist training grounds everywhere from Raqqa in Iraq to Libya and east Africa where they have set these things up, if you reclaim those cities, if you occupied with those that were in deep camps now, if they came back and denied them the safe havens would they lose their appeal? Dr. Neumann. Mr. Neumann. Yes. I think it matters, but it matters not on its own. What happened in the summer of 2014 was, of course, that ISIS declared a caliphate. But whilst it was declaring the caliphate, it was basically running over the Middle East. It was conquering a different province of Iraq every week. And so a lot of the people who were sitting in Europe or in other countries who were receptive to this were thinking wow, it is actually happening--it is not just a formula--it is not just a matter of words--it is actually action that meets the formulation of words. And so that is what ISIS has always been about. It has been about the combination of a religious justification, however hollow we may think it is, in combination with the projection of strength and power and success. And I would argue the reason why so many people went in the summer of 2014 is because during that period ISIS really was projecting strength, power, and success and all these young people who were sitting in the suburbs of Paris or in disenfranchised parts of Brussels they were thinking, I can go from zero to hero in nothing if I join that group. I do think that if the U.S. and the coalition managed to retake Mosul and Raqqa it would be a big blow for ISIS. I don't think it will be that easy to just transfer everything over to Libya or to another place. Chairman Royce. I know, but they have--we were up there in Tunisia talking to the Libyan Ambassador and our Ambassador in Libya. They've got 6,500 or 6,700 fighters that are training there now and then there are other training centers they are setting up. So they have sort of branched out in the interim. But if we could attack the training centers or some coalition could take out those training camps, my thought or my argument has always been we should have done this at the outset with air power to deny them the opportunity to message that they were on the march and unstoppable. Let me ask you about emerging technologies out there that could be used to weed out extremist content online, if that offers some hope and maybe throw in for Mr. Hughes here--he made one statement here that seemed contradictory. You noted in your testimony that State Department employees should have greater interaction with ISIS supporters online. Yet we've--our past experience with that was one that was a disappointing outcome because they didn't have credibility among would-be jihadists. So if I could throw those two questions out to the panel. Why would that model work now? What should they do differently to make it work? Mr. Hughes. A couple reasons why I think that model didn't work before. One was that it wasn't interactive, meaning it was one-off kind of events. So if you actually want to introduce, you know, some seeds of doubt, what you're doing on that is building a relationship or a rapport back and forth. That takes time. The reason why that wasn't successful before is because it had to go through six, seven, eight layers of bureaucracy to say, can I tweet this 140 characters to this individual, right? That's just not how the online environment works. There's two reasons why I think that the U.S. Government shouldn't completely get out of the game when it comes to interactive back and forth. One is, again, you need to essentially not cede the space, and two, is there is some benefit when you're talking about hardened ISIS supporters spending their time focussing on the State Department as opposed to focussing on creating content, videos, and things like that. It muddies their time up a little bit and we do see that dynamic play out. So I would focus the State Department's overt messaging on the guys that raise their hands and say they are ISIS supporters and then there is a whole spectrum of other options between, you know, white overt, State Department to gray, delayed attribution that DoD can do and then the black that CI can do to counter messaging. And we need to make sure those are coordinated a little bit better than they had in the past. Chairman Royce. Quick question to you of the assessment of Dr. Lobel's thesis there because they--what he's doing is televising cinema that challenges extremist ideology and Pakistan--they are doing that, I guess, now in the Middle East trying to promote religious tolerance, trying to hit on this theme of political moderation and pluralism, I guess, and disseminate democratic culture, basically. Your assessment on that? Mr. Hughes. I have seen Aaron's work. It is phenomenal. There's a spectrum in terms of communication. You have the targeted messaging just on this issue, right. But there is also broad based messaging that is more in tune and more useful to come from partners that Aaron works with, right, because governments by their very nature are very hesitant to get into this idea of religion, establishment clause, things like that. It makes everyone very uncomfortable. That's where civil society and partners can play a role. Let's address the mood music that causes people to want to be drawn to the ideology itself and then let us slowly move down the spectrum. Chairman Royce. I am going to ask the panel in writing just for emerging technologies. You can give that to us later. I am out of time and I need to go to Dr. Ami Bera of California. Mr. Bera. Thank you, Chairman Royce. You know, fascinating testimony and something that we've talked about in this committee quite a bit. You know, we are-- we do feel like we are losing the counter propaganda war. We're losing that battle on social media and on the Internet. You know, I think--Mr. Hughes and Dr. Neumann, you both touched on how, you know, ISIL and other radical jihadists are able to create this conversation in an ongoing, almost organic way. Dr. Neumann, you used the term creating the swarm, and the way to counteract that swarm is to have a swarm that is putting a counter narrative out there--that is, dispelling some of these myths, using technology. Now, Mr. Hughes, you talked about the importance of this-- you know, fostering the environment for this to happen but some of it being organic, coming out of the community and, you know, partnering that with--you know, the community members may not know how best to use technology but partnering that with the technology support so they can get that counter narrative out. You know, I think a fundamental thing that is breaking down is--I talked to, you know, in Sacramento our homeland security folks, our local law enforcement--is there has to be a partnership between, you know, the Muslim community locally and the folks that are charged with trying to identify folks that may be on a path to getting radicalization but so you can intervene quickly and that seems to be breaking down right now and, you know, some of the rhetoric that we hear out there does not help the Muslim community reach out to others. You know, perhaps some thoughts on how best we can start to repair that because, again, in my sense if we want to counteract this narrative it is going to take the community that understands our culture, that understands the word and so forth. Partnering with, you know, whether it is technology support, whether it is local law enforcement, whether it is our homeland security folks, you know, Mr. Hughes, your thoughts. Mr. Hughes. Sure. I would just--my previous job was to community engagement with Muslim-Americans around the country. So for about 3 years I would go to mosque community centers and have very difficult but important questions and conversations about radicalization. Sacramento is an interesting case. I have been to Sacramento a number of times working with your local Muslim-American communities and a telling example of that was last year I was there and we were talking about the need to counter ISIS' propaganda. An imam of a local mosque raised his hand and said, you know, Seamus, I would like to do counter messaging and I would like to do that. And I said well, that is great, sir--what are you going to do. I am going to hold my phone up and I am going to record a lecture of me saying it and I am going to post it online. Sir, no one's going to watch that. It is going to be 6 minutes long and it is not very interactive. But I tell you what, maybe I can connect you with the guys at Twitter or the individuals at Facebook and let us figure out a way where you have the message, it is very timely, and let us tie your video so it tags next to an ISIS video and things like that. You have this groundswell of people that want to do counter messaging but don't know how to work the system in a way that I think Congress and DC policymakers can help traverse that. And then the larger question about community engagement-- that is a difficult thing. You know, you don't build relationships 1 day at a time. It takes a very long process and I think the way that the administration is moving on this is that this idea of one-on-one interventions for individuals so instead of just arresting an individual because that is the only choice you have right now. I think if we bring in a third option in interventions you're going to see levels of trust built in between governments and communities. Mr. Bera. What is that third option of interventions? Mr. Hughes. And I would defer to Peter to talk a little bit about the European experience because they have had years of this. But this idea of an intervention space. So in the U.K. they have a channel program that has been revamped a number of times but it essentially connects the kid they are worried about with a mentor and Germany Hayat with social workers who help kind of train parents on how to talk to their kids. What we're essentially looking for is a non-law-enforcement approach, right. You bring a social worker, a mental health professional, a religious leader, any number of things--you bring them to the table and say this is a kid we are worried about--I don't have enough to arrest him or I don't want to arrest him because he's under the age of 18--you know, what are other options and everyone kind of gets around the table and figures it out. Mr. Bera. So we have actually had some of that conversation in Sacramento both with homeland security folks as well as our--the Muslim community locally because it is not just law enforcement approaching them. It could be that parent who is noticing changes in behavior in their child and, you know, doesn't want to go to law enforcement because they are worried, but they need someplace where they can go and someone who is trusted in the community who can intervene or it could be, you know, an imam. Dr. Neumann, if you want. Mr. Neumann. If I can just add one thing from the European experience because these intervention programs have run in different European countries with mixed successes. I think one lesson you can draw is that it is very important that it is not principally law enforcement and that is because parents will not call that hotline if they think that it is the police that is answering the phone and arresting their kid. They will call but they will leave it to the very last minute when it is usually too late. If you want them to call early when something can still be done you need to give them the confidence that their kid is not going to be immediately arrested and that is why it is important that in this early phase law enforcement is not involved, as hard as it is for law enforcement to let go. Mr. Bera. So it has to be someone who's trusted in the community that has that confidence because, you know, it could be a mental health issue that you have to intervene quite early on which, you know, could lead to some consequences down the road. Mr. Lobel. Congressman, let me go to a broader point, if I may. You know, when they looked at the radicalization process of one of the San Bernardino killers, her friends said, you know, when she was in college she wouldn't socialize. She spent all her time watching extremist television channels--24-hour television channels. I just want to echo some of the points made here that we should not focus exclusively on the online, and just two factors there. One, I just want to quote from the Crown Prince of Bahrain who was referring to both Sunni and Shi'a channels. He says, extremists spread their ideological message through a multitude of channels old and new. Satellite channels unseen by Western audiences and free of either its restrictions or regulations broadcast with far greater impact than the Internet, an almost continuous message of intolerance and venom to the ignorant and the susceptible. Some of the biggest social media successes--sustainable successes are television stars in the region who are on these channels. So I just wanted to make the point that I think there is a complementarity here between the different types of media and we need to be looking at all of it together. Mr. Bera. Fantastic. Thank you, and I am out of my time. Thank you. Chairman Royce. Thank you, Dr. Bera. We now go to Mr. Dana Rohrabacher from California. Mr. Rohrabacher. Thank you very much, Mr. Chairman, and I have watched your career for a number of years and you seem always to have gravitated toward fighting the intellectual battle and making sure that the United States was fighting that part of the battle of ideas and concepts rather than just the battle of who can shoot and kill the enemy. We have experienced--this is fascinating. Thank you for your testimony from each of you today. We have lived through this before. I mean, it seems that fanaticism and which then accepts violence as a means to achieving fanatic goals is not new to this era of human history and we have--during the French Revolution we had people, you know, all of a sudden things went haywire and the struggle for liberty became the, let us say, guillotine anybody who speaks against the revolution, which then meant anybody who was just in some way opposing some of the concepts that were being discussed. Mao Tse-tung, Pol Pot, you name it--we have had these people who for some reason were able to mobilize large numbers of people to slaughter people who were basically innocent people. This is--not to mention Hitler and his ilk, and how do we deter that in this modern age. I will tell you that, being a writer myself I especially--is it Lobel? Mr. Lobel's concepts were very--I had not heard your presentation before. Who actually is paying for these things that you are doing already with this, sending groups of writers and things like that? Who's financing that? Mr. Lobel. Over the years our organization has had a range of funders, largely private foundation supporters and we have also received some U.S. Government funding as well. Mr. Rohrabacher. Okay. So that's--well, that is to be commended, I will have to say. But either we are going to change--what we are up against is, as I say, another type of fanaticism that has emerged and where you have fanatics who are willing to commit violence in order to achieve their ends what you end up with is terrorism and it takes a real fanatic to be able to murder someone who doesn't have a gun and someone who is just there and just a human being who happens to be in the middle of a situation, especially if the ideas you're going to promote what you believe is the truth--the ultimate truth--by terrorizing populations into submission to that truth. And it seems to me that's what we have here. So I thank you very much, Mr. Chairman, for this. You have been very provocative today. I don't really have any specific questions. That one question is who financed it--can we count on private financing to fight this battle? Mr. Lobel. Well, I think the government can play an important role by catalysing that, by--it can mobilize the private sector. It can mobilize patriotic individuals in this country who I think recognize the danger and are willing to step up and I think there are some who feel like they haven't been asked. So that's why I think there is an important role that can be played here in Washington by our Government in helping. So I think the short answer to that is yes. But sometimes you need that initial start, that venture capital funding, if you will, particularly because of some of the commercial challenges in the region. Mr. Rohrabacher. You know, at times when the government takes over jobs like this they have to reach so many compromises within an editorial concept that everything comes out mush and they are not able to really hit the points that need to be hit. So I would think that we should be encouraging, Mr. Chairman, as many people in our private sector and throughout academia and elsewhere to actually get directly involved in this effort to reach out to those fanatical elements in the world today that threaten the rest of us and perhaps reach out to them in a variety of different ways. So I sure appreciate your testimony and---- Mr. Lobel. I would just say quickly, Congressman, that if you look--it is striking when you read the history of the Cold War is how often projects were launched that really directly involved the best of America's private sector and civil society. That is striking. I don't think we have achieved that equivalent in the 15 years since 9/11. Mr. Rohrabacher. One last thought on that. I remember very well when I thought that we were going to at that point win the Cold War. I mean, at one point in my life I thought--I was sure that Communism would end up dominating this planet including the United States. But at that moment, Mr. Chairman, when I realized that we were going to win is when they started doing commercials making fun of Russia--of the Soviet Union. And remember the babushkas were coming out in their swimming suits and then it was their dress suits and it was all the same suit, right? And what we need to do is perhaps reach that point with the fanatics--with religious fanatics--whatever they are, but Islamic in particular because it's there and engaged with that violence as making sure that violent fanaticism is ridiculed--that we ridicule it rather than try to confront it intellectually. Maybe both. Well, thank you very much, Mr. Chairman. Chairman Royce. Ridicule took down the KKK, or helped take it down. Mr. Brad Sherman of California. Mr. Sherman. Thank you. A couple of points I would want to make from the ranking member's opening statements. The administration has created the Center for Strategic Counter Terrorism Communications. In assessing its success, we have to turn to experts and your guesses because there is no way to count the number of people who might have joined a terrorist organization but for the fact that they were persuaded not to do so. The CSCC is--the administration now is turning that into the Global Engagement Center. The counter messaging provisions of Speaker Ryan's new national security action plan echo the administration's efforts and I think demonstrate bipartisanship. The budget is policy. Since 2013, the budget of this effort has grown from $5 million to a 2017 request for $21.5 million. Is that enough money, realizing that this is just one part of our antiterrorism effort? So I will ask all three witnesses. Is $21.5 million enough? Anybody think it is too much? Mr. Hughes. It depends on how they spend the money. Mr. Sherman. Obviously. Mr. Hughes. Yes, I---- Mr. Sherman. Give me a quantitative answer. We have to move on to another question. Anybody have a quantitative? Mr. Lobel. We should be spending a lot more money on all of these efforts. I think when we look at the ideological challenge and the importance of quote, you know, ``soft power'' in addressing it, I think it would be clear that there is a great mismatch between the challenge and the resources being allocated overall. Mr. Sherman. Okay. I am going to go back to this theme that we need to understand Islam at the State Department and the organizations that it funds. Just as one example, I was teaching my young daughter the Gettysburg Address, four score and seven. Now, you can translate that. Any Chinese scholar could translate four score and seven as meaning 87. But only someone who understood Christianity and as it was practiced in the United States at that time and the King James Bible would hear the echoes of religious thought in calling it four score and seven rather than 87. Are there people engaged in this effort, funded by the State Department, that can really hear the allusions to the similar echoed cadence of Islamic theology in the message that's going out? Or are these people who, when they hear four score and seven, translate that as 87 and figure that's the number between 86 and 88? Dr. Lobel. Mr. Lobel. I agree wholeheartedly that not only our Government but our country as a whole has not invested nearly enough in the kind of regional knowledge and expertise required to address this challenge. That includes an understanding of Islam. So that, to me, is the State Department and the rest of us. So, you know, when we look back at what was invested in Soviet studies probably in the first 15 or 20 years of the Cold War and compare it to where we are today we are failing and that is an important cause of the fail. Mr. Sherman. I want to go--I think both Dr. Neumann and Dr. Lobel have alluded to the idea that we need to get individuals involved and I would say even volunteers involved. The State Department needs 14 levels of review to send out a tweet. If you're an officially funded by the State Department grantee you only need six levels of review before you can send out a tweet. If you're a volunteer, you do a tweet. There are many millions of Muslims and people from Muslim countries-- Christians, Yazidis and others--who understand the culture who would like to be engaging. We need to give them the tools and the encouragement. I am not aware of any effort that said, you know, not just if you see something say something but dedicate 5 hours a week of your time. The other thing that's missing here is if you look at my Web browser and you see that I visited Islamic terrorist chat rooms, I probably don't go on the no-fly list. I am a member of this committee. My Muslim friends, their browser history has all--so we need a system by which people can register the fact that they are on our side, that they are trying to engage the terrorists, even provide a copy of what they are doing to some agency of government so that they feel free. Because I assume that any Muslim-American who engaged creatively one on one in a chat room would say some things that a prosecutor could put him in jail for. You've got to start with the idea of saying well, gee, maybe--I understand that maybe you're thinking of going to Syria and killing lots of people. Well, I know where you're coming from but have you thought about this? That might be an effective argument. It might also get you in front of a jury saying why did you tell somebody it is reasonable to even consider going to---- So is--I assume our witnesses will confirm there is no organized way for someone who wants to volunteer in this cyber war to make sure they don't go to jail. Dr. Neumann. Mr. Neumann. No, there isn't, and one thing I wanted to highlight is the contrast between what I think needs to be done and what happened in the past with CSCC. So when CSCC said let us counter ISIL online propaganda they would produce a film, it would take a long time, a lot of people would have to approve and then eventually there would be a film coming out. Now imagine that instead YouTube was launching a competition and was saying, what's wrong with ISIS? You have 1 week. The prize is an internship with Google. I can guarantee you there would be 5,000 student projects, volunteers, classes from across the country and beyond producing little videos. Now, of these 5,000, 80 percent would be really awful. Twenty percent would be okay and maybe 2 percent would go viral. That would still be a multiple of the output that CSCC has ever produced. It would not say State Department and it would be a lot more authentic and it would cost nothing. That's why $21 million is an abstract figure. If those $21 million are being used to foster---- Mr. Sherman. Google could just do this on their own because I will tell you right now whoever wins that contest is somebody Google wants as an intern. So maybe a few of us--maybe you could draft a letter for a few of us to endorse not only to Google but 10 others and let us try to get some internships. Mr. Lobel. I would just add very briefly that the 14 layers of review is exactly when you think about yes, there needs to be more money but how that money is spent, you wouldn't want to be spending it on 14 layers of review. You want it to be going to entities around the country that can really make a difference and are not as risk averse. Chairman Royce. We need to go to Daniel Donovan of New York. Mr. Donovan. Thank you, Mr. Chairman. It has not been credited to anyone yet but as we sat here within the last hour when the chairman gavelled in there has been a mass shooting in a movie theater in Germany where at least 25 people have been injured. No one has taken credit for that but it is remarkable that we are speaking about this issue now and this occurred during our hearing. I want to talk a little bit--my friend Brad Sherman spoke about prosecutors. I was a prosecutor for 20 years before I came to Congress and I remember in the days when gangs--street gangs used to recruit prospects for their gangs. And they could visualize--they could see the loner in the school yard. They could see the young person who had low self-esteem. They knew their target. How do the recruiters for ISIS and other violent extremists find these individuals on the Internet? Because you can't visually see this person in their basement who is on their computer and doesn't have any friends and is a loner, unlike the street gangs. How does this actually occur? How are they finding these individuals who are susceptible to being recruited? And I leave that to anyone. Mr. Hughes. Sure. The same way they do recruitment of gangs online actually nowadays, which is they are looking for individuals who have raised their hand only slightly so much, saying oh, well, what's going on in Syria or what about the Assad atrocities?--things like that. They realize they have--there is a well-established system of essentially spotting individuals to be drawn into it and once they are drawn in they are in essentially an ISIS echo chamber where they don't hear dissenting voices. Soand deg.the conversation runs from the boringly benign banter of everyday life to the violent images that we see on the nightly news. So they get a sense of community on there and so they talk on mainstream sites, on Twitter and places like that and then they move onto this one-on-one communication whether it be on Telegram or other platforms where they can have a more discreet conversation, figure out how that person's day was. It is a grooming process online, and a lot of these individuals are also asking for help, right. They are coming to known or suspected terrorists--people on the ground in Syria and Iraq--and saying, I am thinking about joining--what do you think about this?--what do I need to do when I get to Turkey?-- what are the four numbers I need to call?--what do I put in my backpack?--what do I not put in my backpack?--how do I cross Customs? It is essentially allowing a level of interactivity that we hadn't had in the past where if you're three girls from Denver like we had last year, three girls under the age of 18, and you want to figure out how to go to Syria, you're going on to Tumbler, you're reading about it and then you're connecting with a facilitator online who's working that process for you. Mr. Donovan. So the individual has to kind of let the recruiters know that I am a person who has curiosity? Mr. Hughes. It depends. So like I said before, we saw a case where a young woman was naive about her faith and was asking questions online and ISIS supporters realized she was naive and answered those questions in an innocuous way. So each case is particularly different. But there is a concerted recruitment effort online. Now, that has shifted in recent months away from the so-called caliphate and more toward maybe go to Libya or maybe do what you can where you are because of various reasons. Mr. Donovan. I understand it is a romance and it takes time to nurture these individuals. You hit on something I wanted to speak about in my remaining few minutes--the dark space, when they find someone who may be susceptible, who feels they want to belong to something that is greater than they, to have a purpose in life where they never had a purpose before. And once that recruiter realizes they have someone of that mindset they go into these dark spaces where we can't even follow them. Do you have any insight or any opinion of what government could do about that? I am on Homeland Security too and we struggle with that on a daily basis. Mr. Hughes. The issue of encryption and going dark is something that the FBI Directors talked about in numerous occasions. We do see that dynamic play out online and increasingly so. So think of the evolution of Internet recruitment radicalization this way. We used to have the good old days 5 or 6 years ago where you had password-protected forums, about 12 of them, and everyone raised their hand, you knew who they were and then went in there. That was--we could collect against that. Then they moved to Twitter and Facebook and places like that, more mainstream sites where you're able to get the fence sitters who--and able to push out the propaganda a little bit more. Now they have almost reversed course back over to more discreet platforms like Telegram, which allows for end-to-end encryption and other places like that and doesn't give law enforcement that view of it. It is a difficult dynamic. I don't have policy recommendations on an approach port. I would say that any approach that you did develop needs to be mindful of the technology evolving, meaning that if you asked me 2 years ago about Telegram I would have said don't worry about it right now--let us focus on Twitter and now here we are with Telegram. Mr. Donovan. Anyone else have a comment? Thank you very much. Mr. Chairman, I yield back the time that I no longer have. Chairman Royce. Well, let me just thank our witnesses here. We are going to be contacting you. There are some additional questions that we want to ask that we'd like your answers to. But I--returning to the observation made by Mr. Brad Sherman in terms of the necessity of the collaborative endeavor here I am sure that dialogue will continue and so you've got a second for your motion. But thank you all and we thank the members. We stand adjourned. [Whereupon, at 11:07 a.m., the committee was adjourned.] A P P E N D I X ---------- [GRAPHICS NOT AVAILABLE IN TIFF FORMAT] [all]