[Federal Register Volume 62, Number 231 (Tuesday, December 2, 1997)]
[Notices]
[Pages 63721-63722]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-31586]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Food and Drug Administration
[Docket No. 97N-0260]
Agency Information Collection Activities; Submission for OMB
Review; Comment Request
AGENCY: Food and Drug Administration, HHS.
ACTION: Notice.
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SUMMARY: The Food and Drug Administration (FDA) is announcing that the
proposed collection of information listed below has been submitted to
the Office of Management and Budget (OMB) for review and clearance
under the Paperwork Reduction Act of 1995 (the PRA).
DATES: Submit written comments on the information collection by January
2, 1998.
ADDRESSES: Submit written comments on the collection of information to
the Office of Information and Regulatory Affairs, OMB, New Executive
Office Bldg., 725 17th St. NW., rm. 10235, Washington, DC 20503, Attn:
Desk Officer for FDA.
FOR FURTHER INFORMATION CONTACT: Mark L. Pincus, Office of Information
Resources Management (HFA-80), Food and Drug Administration, 5600
Fishers Lane, rm. 16B-31, Rockville, MD 20857, 301-827-1471.
SUPPLEMENTARY INFORMATION: In compliance with section 3507 of the PRA
(44 U.S.C. 3507), FDA has submitted the following proposed collection
of information to OMB for review and clearance:
Customer/Partner Satisfaction Surveys
Under section 903 of the Federal Food, Drug, and Cosmetic Act (21
U.S.C. 393), FDA is authorized to conduct research relating to
regulated articles and to conduct educational and public information
programs relating to the responsibilities of the agency. Executive
Order 12862, entitled ``Setting Customer Service Standards,'' directs
Federal agencies that ``provide significant services directly to the
public'' to ``survey customers to determine the kind and quality of
services they want and their level of satisfaction with existing
services.'' FDA is seeking OMB
[[Page 63722]]
clearance to conduct a series of surveys to implement Executive Order
12862. Participation in the surveys will be voluntary. This request
covers customer service surveys of regulated entities, such as food
processors; cosmetic, drug, biologic and medical device manufacturers;
consumers; and health professionals. The request also covers partner
surveys of State and local governments.
FDA will use the information gathered through these surveys to
identify strengths and weaknesses in service provided to customers and
partners and to make improvements in it. The surveys will assess
timeliness, appropriateness, accuracy of information, courtesy, and
problem resolution in the context of individual programs.
In the Federal Register of July 15, 1997 (62 FR 37923), FDA invited
comments on this proposed collection of information. FDA received no
comments in response to this notice.
FDA estimates the burden of this collection of information as
follows:
Table 1.--Estimated Annual Reporting Burden1
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Annual
Type of No. of Frequency per Hours per Total Hours
Survey Respondents Response Response
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Mail/
telepho
ne
surveys 29,040 1 0.09 2,614
Total 29,040 1 0.09 2,614
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\1\ There are no capital costs or operating and maintenance costs
associated with this collection of information.
These estimates are based on experience with other surveys FDA has
conducted, and they have been adjusted downward since the July 15,
1997, notice because the agency plans to conduct fewer surveys than
previously anticipated. In addition, the agency does not believe that
focus groups will be necessary for effective implementation of
Executive Order 12862.
Dated: November 23, 1997.
William K. Hubbard,
Associate Commissioner for Policy Coordination.
[FR Doc. 97-31586 Filed 12-1-97; 8:45 am]
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