[Federal Register Volume 78, Number 222 (Monday, November 18, 2013)]
[Notices]
[Pages 69097-69098]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-27494]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2013-0047; OMB No. 1660-NEW]
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice.
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SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a new information collection. In accordance with the
Paperwork Reduction Act of 1995, this notice seeks comments concerning
the SalesForce Customer Relationship Management System.
DATES: Comments must be submitted on or before January 17, 2014.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
[[Page 69098]]
(1) Online. Submit comments at www.regulations.gov under Docket ID
FEMA-2013-0047. Follow the instructions for submitting comments.
(2) Mail. Submit written comments to Docket Manager, Office of
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 835, Washington, DC
20472-3100.
(3) Facsimile. Submit comments to (703) 483-2999.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at http://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy Act
notice that is available via the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Contact Traci D. Crawford, Program
Analyst, FEMA, Office of External Affairs, (202) 646-3164 for
additional information. You may contact the Records Management Division
for copies of the proposed collection of information at facsimile
number (202) 646-3347 or email address: [email protected].
SUPPLEMENTARY INFORMATION: FEMA Office of External Affairs, Public
Affairs Division, is implementing the SalesForce Customer Relationship
Management (CRM) system to improve the response to correspondences from
individuals seeking information from a FEMA program office pursuant to
Exec. Order No. 13411, which calls for improvements to the delivery of
Federal disaster assistance by providing disaster survivors with
``prompt and efficient access to Federal disaster assistance, as well
as information regarding assistance available from State and local
government and private sector sources.'' The SalesForce CRM provides a
centralized portal to manage frequently asked questions relating to
Federal, State, local, and tribal information.
Collection of Information
Title: The SalesForce Customer Relationship Management System Web-
form allowing an Individual to Submit Correspondence to FEMA.
OMB Number: 1660-NEW.
Type of Information Collection: New information collection.
FEMA Forms: None.
Abstract: FEMA correspondence teams respond to questions from
individuals covering various topics. Depending on the topic searched,
the CRM queries the database of pre-approved questions and answers. If
the search result does not provide the desired answer, the citizen is
provided a link to the web-form to submit their inquiry (i.e. question/
comment) to the proper component (i.e. program office) for a response.
In general, a citizen's inquiry may range from publications requests,
how to apply for grants, or reimbursement criterion. The minimal
collection of Personally Identifiable Information (PII) is necessary
for FEMA correspondence teams to carry out their mission of responding
to citizens who seek assistance.
Affected Public: Individuals or households; Business or other for-
profit; Not-for-profit institutions; Farms; Federal Government; State,
Local, Tribal Government.
Number of Respondents: 25,000.
Number of Responses: 25,000.
Estimated Total Annual Burden Hours: 833 hours.
Estimated Annualized Burden Hours and Costs
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Total
Number of Total Average annual Average Total annual
Type of respondent Form name/form Number of responses per number of burden per burden hourly respondent
number respondents respondent responses response (in wage rate cost
(in hours) hours)
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Individuals or households; SalesForce.......... 25,000 1 25,000 0.0333 833 $30.81 $25,664.73
Business or other for-profit; Not- /No Form............ (2 mins.)
for-profit institutions; Farms;
Federal Government; State, Local,
Tribal Government.
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Total......................... .................... 25,000 .............. 25,000 ........... 833 ......... $25,664.73
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Note: The ``Avg. Hourly Wage Rate'' for each respondent includes a 1.4 multiplier to reflect a fully-loaded wage rate.
Estimated Cost: The estimated annual cost to respondents for the
hour burden is $25,664.73. There are no annual costs to respondents
operations and maintenance costs for technical services. There is no
annual start-up or capital costs. The cost to the Federal Government is
$645,008.00.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) Evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: November 8, 2013.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2013-27494 Filed 11-15-13; 8:45 am]
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