[Federal Register Volume 80, Number 216 (Monday, November 9, 2015)]
[Notices]
[Pages 69241-69242]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-28382]
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DEPARTMENT OF HOMELAND SECURITY
[Docket No. DHS-2015-0074]
Agency Information Collection Activities: CISOMB Customer
Satisfaction and Needs Assessment Survey (Ombudsman Form DHS--NEW)
AGENCY: Office of the Citizenship and Immigration Services Ombudsman
(CISOMB), DHS.
ACTION: 60-Day notice and request for comments; New Collection, 1601--
NEW.
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SUMMARY: The Department of Homeland Security, Office of the Citizenship
and Immigration Services Ombudsman, will submit the following
Information Collection Request (ICR) to the Office of Management and
Budget (OMB) for review and clearance in accordance with the Paperwork
Reduction Act of 1995 (Pub. L. 104-13, 44 U.S.C. Chapter 35).
DATES: Comments are encouraged and will be accepted until January 8,
2016. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: You may submit comments, identified by docket number DHS-
2015-0074 by one of the following methods:
Federal eRulemaking Portal: http://www.regulations.gov.
Please follow the instructions for submitting comments.
Email: [email protected]. Please include docket number
DHS-2015-0074 in the subject line of the message.
SUPPLEMENTARY INFORMATION: The Citizenship and Immigration Services
(CIS) Ombudsman was created under section 452 of the Homeland Security
Act of 2002 (Pub. L. 107-296) to: (1) Assist individuals and employers
in resolving problems with the U.S. Citizenship and Immigration
Services (USCIS); (2) identify areas in which individuals and employers
have problems in dealing with USCIS; and (3) propose changes, to the
extent possible, in the administrative practices of USCIS to mitigate
problems.
The information collected on this form will allow the CIS Ombudsman
to obtain feedback from the general public to assess the needs of
customers and to identify improvement opportunities for Ombudsman
services. The data collection instrument does not solicit or collect
Personally Identifiable Information (PII).
The use of this survey provides the most efficient means for
collecting and processing the required data. In the future, the
Ombudsman will employ the use of information technology in collecting
and processing this information by offering the option to complete the
survey online. Per PRA requirements, a fillable PDF version of the
survey will continue to be provided on the Ombudsman's Web site. The
survey can be completed in PDF format, and faxed or sent as an
attachment by email or in paper format by regular mail to the
Ombudsman's office at the address indicated on the survey. After
approval of the survey detailed in this supporting statement, the
online survey will be posted on the Ombudsman's Web site at http://www.dhs.gov/topic/cis-ombudsman.
[[Page 69242]]
The assurance of confidentiality provided to the respondents for
this information collection is provided by: (a) The Ombudsman statute
and mandate as established by Homeland Security Act Section
452;(b)Privacy Act of 1974; and (c) The DHS Privacy Office has reviewed
the entire package of documents for this information collection. This
collection is covered by a Privacy Threshold Assessment adjudicated by
the DHS Privacy office on March 26, 2015. The Ombudsman Customer
Satisfaction and Needs Assessment Survey will be in compliance with all
applicable DHS Privacy Office, DHS CIO, DHS Records Management, and OMB
regulations regarding data collection, use, storage, and retrieval. The
proposed public use data collection system is therefore intended to be
distributed for public use primarily by electronic means with limited
paper distribution and processing of paper forms.
The Ombudsman Customer Satisfaction and Needs Assessment Survey has
been constructed in compliance with regulations and authorities under
the purview of the DHS Privacy Office, DHS CIO, DHS Records Management,
and OMB regulations regarding data collection, use, sharing, storage,
information security and retrieval of information. In accordance with
the Privacy Act of 1974, the Department of Homeland Security is giving
notice that it proposes to establish the Department of Homeland
Security system of records notice titled, ``The Ombudsman Customer
Satisfaction and Needs Assessment Survey System of Records.'' This
system of records will continue to ensure the efficient and secure
processing of information to aid the Citizenship and Immigration
Services Ombudsman in assessing the needs of customers to improve
Ombudsman services and offer more efficient and effective alternatives.
This system will be included in the Department of Homeland Security's
inventory of record systems. This is a new collection.
The Office of Management and Budget is particularly interested in
comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: Office of the Citizenship and Immigration Services
Ombudsman, DHS.
Title: Agency Information Collection Activities: CISOMB Customer
Satisfaction and Needs Assessment Survey.
OMB Number: 1601--NEW.
Frequency: On occasion.
Affected Public: Individuals and Households.
Number of Respondents: 8,800.
Estimated Time per Respondent: .5 hours.
Total Burden Hours: 4,400 hours.
Dated: November 2, 2015.
Carlene C. Ileto,
Executive Director, Enterprise Business Management Office.
[FR Doc. 2015-28382 Filed 11-6-15; 8:45 am]
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